The Ultimate Resource for Bartenders, Bar Management and Craft Cocktail Creators
It’s 2 p.m. and you just woke up. You worked last night, and ended up sleeping through your morning alarm due to exhaustion. Your heart sinks into your stomach when you realize what time it is.
“Oh my gosh! I am screwed!” you think while anxiously scrolling through your phone. You have 10 missed calls from your manager, three new voicemails and several text messages from your co-workers:
“WHERE ARE YOU!?”
“Are you OKAY?!”
You were scheduled to work the 7 a.m. brunch shift and did the unthinkable— the no call, no show.
The reality is, things happen and everyone makes mistakes— so try not to panic—you can recover from the dreaded no call, no show pending you are in good standing with your place of employment and this is an isolated incident.
How do you make amends? Start here:
Call Your Manager Right Away and Be Honest
There is nothing worse than avoidance in this situation. Regardless of the reason for your no call, no show, call your manager the moment you have an opportunity. The longer you wait to call and explain yourself, the angrier your manager may become.
If you are honest and handle the situation like an adult offering a sincere apology and the true explanation (do not say your cat died unless it really happened), you are more likely to earn the forgiveness of your boss and a second chance.
Apologize to Your Co-workers
Once you call your manager, reach out to all of your co-workers who were scheduled to work with you and apologize to them. While this may seem trivial, I assure you it’s not.
Your absence likely caused a lot of inconveniences for them such as having to take on more work (setting up your bar, someone needing to work a shift they weren’t planning to work etc.) and may have even impacted service. A sincere apology goes a long way and is a quick and easy way to earn the forgiveness of your co-workers.
Offer to Pick up an Unwanted Shift From Whoever Covered Your Shift
Your no call, no show probably ended up causing someone else to have to shuffle his/her plans around in order to cover your shift. A nice gesture in this situation is to approach whoever covered your shift and ask this person if there is an upcoming, unwanted shift you can pick up in order to return the favor. Even if there isn’t, the offer will likely be appreciated.
Ask Your Manager How You Can Make Amends
Put the ball in your manager’s court and ask him or her what you can do to make amends for your no call, no show. Perhaps your manager will say something along the lines of “just make sure it doesn’t happen again” or maybe he/she asks you to be on-call for the next two weeks.
Whatever the case is, by allowing your manager to decide the best way for you to make amends (within reason— you shouldn’t be scrubbing toilets or doing anything outside of your normal job description) will show your manager you are really sorry and prepared to take responsibility for your mistake.
As long as you make amends and are not a repeat offender, a no call, no show isn’t likely to cost you your job. Instead, you may receive a verbal warning, or be written up, but employers usually won’t fire a valued employee over one incident— so take a deep breath and know it will all blow over soon.