This guy knows his beer. Join us this week as we’re chatting about choosing beer and getting certified as a Cicerone!
The Mixology Talk Podcast
Making it Right: What to do when Things go Wrong
The Mixology Talk Podcast, Episode Eighty Nine
Eventually, something is going to go wrong behind the bar. Here’s how to recover while making your customers happy and still getting them to come back another time.
In today’s Episode…
It’s all about the service recovery: How to save face when things go wrong, especially in front of the customer. How do you make it right without making it weird?
The Service Recovery Matrix
And if you’re a visual person, here’s that matrix we talked about:
Stuff we Mentioned:
Here’s the video for the “Best Service Recovery Story Ever” that we mentioned.
Thanks for Listening!
Have you ever seen anyone “do dishes” to pay their bill? (Seriously, have you?) Got great service recovery stories? Let us know in the comments, we’d love to hear all about it!
Bartending before 21, Single-Ingredient Bitters, and Chilled Mixers: It’s another Listener Questions Episode!
What are your options for learning to bartend before it’s legal? How do you make vanilla bitters? And should you chill your carbonated or uncarbonated mixers? Listen in for all of the above!
Online review sites can be such a thorn in your side. This week Matt Hayman from ReviewMiner is here to give us some tips for getting great reviews (and avoiding the bad ones!)