Making it Right: What to do when Things go Wrong

The Mixology Talk Podcast, Episode Eighty Nine

Eventually, something is going to go wrong behind the bar. Here’s how to recover while making your customers happy and still getting them to come back another time.

 

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In today’s Episode…

It’s all about the service recovery: How to save face when things go wrong, especially in front of the customer.  How do you make it right without making it weird?

 

 

 

The Service Recovery Matrix

And if you’re a visual person, here’s that matrix we talked about:

service-recovery-matrix

 

Stuff we Mentioned:

Here’s the video for the “Best Service Recovery Story Ever” that we mentioned.

 

 

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Thanks for Listening!

Have you ever seen anyone “do dishes” to pay their bill? (Seriously, have you?)  Got great service recovery stories?  Let us know in the comments, we’d love to hear all about it!